Terms & Conditions

1. Use of the Website

Welcome to the WOODSDESIGNERCLOTHING.COM website (the “website”). By accessing this website you agree to these terms and conditions (the “Terms”). If you do not agree to them you may not use this website and should leave it immediately.WOODSDESIGNERCLOTHING.COM

is an online service of WOODSDESIGNERCLOTHING.COM (“WOODSDESIGNERCLOTHING.COM “/”We”/”our”/”us”) provided solely for your personal use for the sale of clothing, accessories and other Items (“Items”).

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:

a. be the holder of a valid debit/credit card

b. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects

If your personal information changes then please notify us immediately by contacting Customer Services on the following email [email protected]

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

2. Making a purchase

When you order an Item from WOODSDESIGNERCLOTHING.COM you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from WOODSDESIGNERCLOTHING.COM.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact Customer Care on +44 (0)1622 766262 during our office hours of 9am to 5:30pm BST Monday to Saturday and 11am to 4pm BST Sunday, or email [email protected]

We may not accept your order if (i) an item you have ordered is out of stock, (ii) If you card is due to expire within 28 days of your purchase date (ii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in section 3b below.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can’t supply any Item we will release the funds being held in your account for the purchase.

3. Price and Delivery

3a Orders

Currency: Your card will be charged in currency based on the place where the goods are to be shipped (eg a UK customer asking for the goods to be sent to the USA will be charged in US dollars). We charge customers either in pounds sterling, euros, US dollars, Australian dollars or Hong Kong dollars depending on the country of shipment. Prices are displayed to you when you enter the site in the currency we used for the country indicated by your computer’s IP address.

You may change the shipment country at any time and this will change the prices to the currency we use for that shipment country.

Prices for shipment to the UK will be shown in pounds sterling.

When you choose shipment to a different country within Europe (and certain dependent territories) this willnormally be a price shown in Euros including in countries such as Russia.

Prices for shipment to Australia will be shown in Australian dollars.

Where shipment is outside Europe to the Americas, North and South including Canada and the Caribbean prices are shown in US dollars. .

Prices for shipments to all other countries will be shown in pounds sterling.

The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.

VAT: If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate

If the country of shipment is outside the UK but within the EU and dependent territories prices will be shown in euros inclusive of VAT.

All other countries are shown a price excluding VAT as no VAT will be due on these orders.

DDP: Please note that to assist Customers Orders shipped to Australia, Japan, Korea, Kuwait, Qatar, Saudi Arabia, United Arab Emirates and Mainland United States, are now shipped on a Delivery Duty Paid ( DDP ) basis. This means that all relevant import taxes and duties will be included in the product price displayed on the website (where the individual product or total order value is over the relevant country duty threshold). WOODSDESIGNERCLOTHING.COM will account to the relevant authorities for all duty payable

Please note, duty is applied as a flat rate percentage of the total item value for all products . If you believe that you have been overcharged for duty please contact Customer Care +44 (0)1622 766262 or email [email protected] and we will be happy to investigate the position and refund as appropriate any difference.

Customs and handling charges will not be refunded if the goods are returned.

To help clients approximate prices in their local currency, the web site has a currency converter feature. Please note this is for display purposes only and prices are calculated using regularly updated exchange rates. Final payment will be made in either GBP (£), Euro (€) Or USD ($), AUD ($) or HKD ($) as such final credit card and debited amounts may vary based on currency fluctuations and bank commissions.

WOODSDESIGNERCLOTHING.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transactions.

Delivery to countries other than Australia, Japan, Korea, Kuwait, Qatar, Saudi Arabia, United Arab Emirates and Mainland United States that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

We deliver to 231 countries, if we do not deliver to your country you will be prevented from entering that country at the point of ordering

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at [email protected] and we will track your shipment for you

Please order from WOODSDESIGNERCLOTHING.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as WOODSDESIGNERCLOTHING.COM cannot be responsible for this.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.

All new orders are deemed separate and each is treated individually.

As WOODSDESIGNERCLOTHING.COM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.

Please visit our Delivery Section for full details regarding deliveries.

3b Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

Please read carefully our return policy to ensure you can proceed with your request as quick as possible.

All returns should be sent back to us in their original packaging provided.

Please ensure when returning the parcel that the WOODSDESIGNERCLOTHING.COM box is properly protected with the plastic bag provided.

You have 14 days from receipt of order to request your returns number. You will receive your returns number by

email. Unsuitable items must then be returned within 14 days of receiving your returns number.

Returns outside the 14-day window may be accepted at our discretion.

The item(s) should be returned unworn and in perfect condition, with all WOODSDESIGNERCLOTHING.COM and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer.

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our customer care team

Returning Goods from Non EU Countries

If you are living outside the EU, you will also have received a Pro-forma Invoice with your package. This needs to be completed and enclosed with the items you wish to return.

On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details. You will need to complete the Returns Number section with the number you have been issued and sign appropriately.

All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred and will be refunded in the currency in which you paid at the price you paid at the exchange rate prevailing on they day when you bought the item.

With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

If you want more information about our return process please see our Returns Policy or contact our sales team on +44 (0)1622 766262 or by email on [email protected]

3c Gift returns

If you have received an item from WOODSDESIGNERCLOTHING.COM as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.

3d. Discount Codes

You may occasionally receive discount codes from us, via e-mail or through promotional materials.

Promotional codes may be based on a minimum spend and will always exclude delivery charges (unless otherwise stated). Offers will expire at 23:59GBT on the date stated in the advertisement. You may be required to follow a link to an associated website before being eligible for any promotional discounts. WOODSDESIGNERCLOTING.COM are unable to refund orders where the stated links are not followed. WOODSDESIGNERCLOTING.COM do not accept any responsibility for any third party websites. Should you cancel or return items from an order where a promotional code has been used, no refund of this promotional code or equivalent value will be provided.

Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Some discount codes may be redeemed both in store and online, or when specified, for online purchases only. Again, this will be stipulated at the time of promotion and on accompanying promotional materials. On an order where an item exchange is requested, the new total value of the order (excluding delivery costs) must be equal to or higher than the monetary value of the original order. We will not be able to accept any exchanges for items of a lesser value.

When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

Only one discount voucher can be used per order.

4. Credit Cards

WOODSDESIGNERCLOTING.COM allows orders to be processed online, or over the phone, using a valid credit or debit card.

Your credit card company may undertake an additional security check to confirm it is you making the order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

5. Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.

Risk in the Items will pass to you on delivery to you.

6. Refunds

WOODSDESIGNERCLOTING.COM wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out above.

7. Contacting Us

If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email us at [email protected] or please call on +44 (0)1622 766262 during our office hours of 9am to 5:30pm Monday to Saturday and 11am to 4pm Sunday.

If you would like to contact a Customer Support Representative about a general enquiry please e-mail [email protected]

8. Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of WOODSDESIGNERCLOTING.COM, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of WOODSDESIGNERCLOTING.COM, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set forth in the limited licence in the section entitled “Limited Licence” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For the avoidance of doubt, WOODSDESIGNERCLOTING.COM does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured in DvF in WOODSDESIGNERCLOTING.COM belong to their respective owners.

9. Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

a. modify or download the Website or its contents (except caching or as necessary to view content);

b. make any use of the Website or its Content other than personal use;

c. create any derivative work based upon either the Website or its Content;

d. collect account information for the benefit of another party;

e. use any meta tags or any other “hidden text” utilising our name or the Trade Marks without our express written consent; or

f. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

a. link to, but not replicate, our Content;

b. not imply that we are endorsing such website or its services or products;

c. not misrepresent its relationship with us;

d. not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;

e. not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;

f. not use any Trade Mark without our prior written consent; and

g. not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

10. Third Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the